Privacy Policy
Effective Date: August 1, 2025
Last Update: August 1, 2025
Welcome to Oniva.io ("Oniva", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, platform, and related services(collectively, the "Service").
In this Privacy Policy, “Personal Data” refers to any information relating to you as an identified or identifiable natural person and user of the Platform.
Oniva processes Personal Data in accordance with the applicable data protection laws, in particular Federal Law No. 13.709/2018 – the General Data Protection Law (Lei Geral de Proteção de Dados – LGPD).
By accessing or using Oniva.io, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
a. Information You Provide
Account Details: Your name, email address, and password when you sign up.
Content and Configuration: Any content you submit to build your website, such as images, text, and layout preferences.
Payment Information (when subscribing to paid plans): Billing address, payment method (processed securely through third-party providers).
Support and Feedback: Any communication you send to our support channels or provide in surveys and forms.
a. Information We Collect Automatically
Device and Usage Data: IP address, browser type, device type, operating system, pages visited, and interaction patterns.
Cookies and Tracking: We use cookies and similar technologies to understand behavior, remember preferences, and improve our services. You may control cookie settings in your browser.
2. How Do We Use Your Information
We use your data to:
- Provide and operate our platform;
- Generate AI-powered website content;
- Respond to inquiries and offer support;
- Improve and personalize the product experience;
- Process payments and manage subscriptions;
- Ensure security and prevent fraud;
- Communicate product updates or important notices;
- Comply with legal requirements;
We do not sell your data.
3. Legal Bases for Processing
We process personal data only when permitted by law. Our legal bases include:
Purpose
Legal Basis
Provide and operate the Oniva.io platform
Execution of contract
Personalize and improve user experience
Legitimate interest
Manage billing and payments
Legal and contractual obligations
Send service notifications
Legitimate interest
Send marketing communications
With your consent
Fulfill legal and tax obligations
Legal obligation
Security, fraud prevention
Legitimate interest
You may withdraw consent at any time by sending us an email at hello@oniva.io.
3.1. Marketing Communication
If Oniva.io has obtained your electronic contact details in the context of providing our services — for example, when you sign up or create a website — we may use this information to send you marketing emails.
These communications may include:
- Product announcements and new feature releases;
- Special offers and promotions;
- Educational content or tutorials;
- Surveys and feedback opportunities.
You can unsubscribe at any time by clicking the link at the bottom of any marketing email or by sending an email to hello@oniva.io.
4. Sharing Your Information
We only share your information when necessary and with appropriate safeguards:
Service Providers: Hosting, payments, customer support, and analytics providers who process data on our behalf.
Legal Requirements: In response to lawful requests or to comply with applicable laws.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred with notice.
With Your Consent: When you explicitly allow it—for example, for testimonials or integrations.
4.1. Transfer to Third Parties
Oniva.io treats your Personal Data as confidential and will not disclose or share it with third parties under any circumstances other than those described in this Privacy Policy or as required by law.
Oniva.io may disclose your Personal Data to third parties when necessary for the proper functioning of our business activities, including but not limited to partners and service providers that offer services such as cloud infrastructure, hosting, IT support, platform security, payments, analytics, and customer communication tools. These third parties will process your data strictly for the purpose of delivering their services to Oniva.io and under binding confidentiality and data protection obligations.
These third parties are not permitted to disclose your Personal Data to other parties, except in the following cases:
- When communication of your data by such third parties to their own suppliers or subcontractors is necessary to perform the contracted services for Oniva.io;
- When they are legally required to disclose certain information to competent authorities or in compliance with court orders or administrative obligations.
In the case of non-payment, suspected fraud, or intentional misuse of the platform, Oniva.io may disclose your Personal Data to legally authorized bodies or authorities, in accordance with applicable laws and regulations.
Oniva.io does not sell or rent your Personal Data to third parties, except as expressly described in this Privacy Policy or with your explicit prior consent.
In the event of a partial or complete corporate restructuring, merger, acquisition, asset transfer, or bankruptcy, your Personal Data may be transferred to third parties or new entities as part of that process. If such a transfer occurs, Oniva.io will inform you in advance, where possible.
5. International Data Transfers
Some of our service providers may be located outside Brazil. In such cases, we ensure that appropriate safeguards are in place to protect your data.
By using Oniva.io, you understand and agree that your data may be processed outside of Brazil, provided that such processing is done in accordance with this Privacy Policy and applicable law.
6. Your Rights and Choices
As a data subject, you have the right to:
Confirm whether we process your data
Access the data we hold about you
Correct or update your information
Request deletion of your account and data
Withdraw consent
Object to or limit certain types of processing
Export your data in a portable format
To exercise your rights, contact us at hello@oniva.io. We may verify your identity before fulfilling your request.
7. Data Retention
We retain your personal data only as long as necessary to:
Provide our services
Fulfill contractual obligations
Resolve disputes and enforce agreements
Meet legal and tax obligations
When data is no longer needed, we delete or anonymize it.
8. Security
We use industry-standard security measures to protect your data from unauthorized access, loss, or misuse. While no system is completely secure, we continually evaluate and improve our practices to ensure your data is handled safely.
9. Children's Privacy
Oniva.io is not intended for individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have inadvertently collected such data, we will take steps to delete it.
10. Cookies
We use cookies to:
Keep you logged in
Remember preferences
Measure usage and improve functionality
You can disable non-essential cookies through your browser settings. Some features may not work properly if cookies are disabled.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date above and notify users if the changes are significant.